Return Policy

 

Return Policy

GearUpZone wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return policy to make your experience as smooth as possible.

 

Return Eligibility: You may initiate a return within 30 days of receiving your product. To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging. We accept returns for both defective and non-defective products. Product condition (New and slightly used).

 

Restocking Fee: We do not charge a restocking fee. If you wish to exchange your item, please contact us for assistance.

 

Damaged Items: If your item arrives damaged, please contact us immediately. We will provide a prepaid return label for the damaged item and offer either a replacement or a full refund, including return shipping costs.

 

Return Process:

Initiating a Return: To initiate a return, please contact our customer support team at support@gearupzone.com or call us at 504-715-387 within 30 days of delivery. Please provide your order number and reason for the return.


Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for returning the product.


Return Shipping: We provide a pre-paid return shipping label at no additional cost to you. You will not be charged for the return shipping. Please note that shipping costs are non-refundable, and your refund will only cover the cost of the returned items.


Return Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.


Refund Processing: If your return is approved, we will initiate a refund to your original method of payment within 10 business days. You will receive an email notification once the refund has been processed.

     

    Contact Us: If you have any questions about our return policy, please contact us at:

     

    Business Address:

     

    GearUpZone

    Cape Coral, FL 33993-8238 United States

    Email: support@gearupzone.com

    Phone: 239-312-4942


     

    Hours of Operation:
    9:00 AM - 5:00 PM EST, Monday to Friday